Blog / Reputation Management

Ronn Torossian of 5W Public Relations

Tuesday, June 23rd, 2009

Ronn Torossian—Founder, President, and CEO of 5W Public Relations—spoke out yesterday on always being “on the record” when it comes to media. With that pressure of always being “recordable” and never being able to have a second take, or even the ability to deny a misstatement, comes the necessity of always saying and doing the right thing at the right time. According to Torossian, in the age of YouTube and Twitter, there are no second chances.

New York City-based 5W Public Relations, headed by Torossian himself, has managed or advised media relations5wprlogo 110x100 Ronn Torossian of 5W Public Relationships for many of the world’s top businesses, including Fortune 500, Inc. 500, and Forbes 400 members. 5W PR’s vast experience with a variety of companies has given Torossian unique insight into the world of the media, making him a true authority on the subject. Torossian stated yesterday in his 5W Public Relations CEO Blog that nearly every media conference and training session he attends discusses the importance of reminding both your staff and your clients that everything they say and do is on the record. Public speeches and discussions are recorded, as well as statements made to any individual or group of individuals. If you can Google it, someone will Google it. Once it has been said, there is no director yelling “Cut!” and there are no multiple takes to get it just right. Once it has been uttered, it is out there in the media universe, just waiting to be searched, and its utterance can never be denied. Transcripts will be repeated on blogs and in trade outlets. Videos will be posted on YouTube. Photos will appear in gossip magazines. Mistakes will be flaunted, so in this world it is better to not err at all.

Torossian recalls in his blog a recent dinner with close friend who was recently elected to the Israeli Knesset (the Israeli Parliament). This friend admitted that no matter whom he may be speaking to on the phone, and whether the call is personal or private, he always assumes the call is being recorded, and refuses to saying anything controversial or to make any decision at all over the phone for such reason.

Though we all may not have to worry about our political appearance and accidentally agreeing to changes in a country’s government due to tapped phone calls, Torossian points out that people are being laid off left and right—especially in the media industry. Accidentally leaking major stories or saying something controversial that looks bad for the company cannot be good for your job security. Torossian suggests familiarizing yourself and your clients with the Twittergate Affair to be reminded of exactly how quickly and how far information can spread in this digital age.

Torossian also poses the question of whether sharing information with the masses before it is confirmed or supported will ever be considered a crime. Newspapers and reporters can get into serious trouble for reporting unsupported facts, but at this point in time Twitterers can tweet what they want, when they want. Many people no longer even bother with traditional news any more—gossip blogs, Twitter accounts, and text messages tend to relay the same information on a much faster basis. When Al Roker was caught Twittering and posting pictures during jury duty, the whole world saw and offered their opinion. Certainly this was more interesting to the masses because of Al Roker’s celebrity status, but it still demonstrates the idea that any information, as small as it may seem, can become a big deal in a very short amount of time.

At the end of his blog post, Torossian leaves us with the final words:

“The world is changing by the minute (and please feel free to record that).”

Be Tech-Savvy but People-Friendly

Wednesday, May 13th, 2009

We here at Promoting Group are always encouraging our clients and other business owners to be tech-savvy and to keep up-to-date with the latest multimedia trends and innovations. It is important to network through social media sites, such as LinkedIn, Facebook, Twitter, and MySpace for both networking purposes and also to let your clients know that you are in full knowledge of all the latest internet marketing and socializing trends. It is important that you can communicate with your customers on any technological level—through email, Twitter, Google Chat, Skype, instant message, text message, voice message, or message board. It is important to make sure your website is streamlined, user-friendly, and full of useful content. There should be no questions about your company or what services you offer—your website should answer all of those in an up-front and concise manner. These are the markings of a technology- and internet-savvy company, and a modern marketing and PR plan.

While it is immensely important for any company in this day and age to take advantage of internet, technology, and social media marketing advances, it is just as important to maintain traditional customer-service skills. Websites, technological innovations and communication devices, and social media networks are meant to enhance customer service and customer interaction, not replace them. It is imperative that a customer can access your services and information via a website, but it is just as imperative that a customer can call your offices and receive helpful, friendly customer service via the phone from a real person, not a computer-automated messaging service.

Even the most technologically-savvy of us have felt the frustration of being “locked out” of a company. There are contact forms, Frequently Asked Questions lists, question robots, and automated messaging systems everywhere, but sometimes nothing can compete with good old human interaction. Up-to-date technology systems show customers that you are modern, knowledgeable, and scientifically advanced; this will draw customers to your business. Friendly, helpful, person-to-person customer service shows customers that you care; this will keep your customers coming back.

So keep moving forward with social media networking, internet marketing, and technological advancements. This will keep your company looking fresh, working efficiently, and growing with the times. However, never forget the grass-roots of any successful business—customer service. Answer your customers’ questions, make friends with your clients, and always be ready to offer friendly customer service from a real person. There is nothing quite as impressive as a company with the newest technology, but there is nothing quite as comforting as a sympathetic and helpful ear.

 

About Promoting Group

Who We Are: Promoting Group is an internet marketing company whose priority is to make your organization rise above the competition. We are a group of talented and dedicated individuals with a passion for marketing and demonstrated skill in public relations and search engine optimization. We will custom-tailor marketing strategies that are right for you and ...

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